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FAQ
Frequently Asked Questions
Sales/Administration/Production

For orders you can register privately or for your company on www.data-plot.ch and register your current projects, whereupon you can place project-related orders. Please inform us separately on https://www.truninger-plot24.ch/en/contact-admin/  about the billing modalities (billing address / billing control address) if you do not pay the invoice for your order yourself. We now also offer additional company- or project-related ordering platforms, which you can use for time-limited data exchange within the team, a SharePoint connection or digital signing directly from the ordering platform.

You will find Truninger-Plot24 AG eleven times in Switzerland in the cities of Zurich, Aarau, Basel, Bern, Biel, Fribourg, Geneva, Lausanne, Lucerne, St. Gallen, Winterthur. We are happy to serve you at all of these locations and, if you wish, we can also deliver by courier. Please note that courier deliveries are subject to a charge and we recommend that you only use this service in cases of proven urgency. Our production lines are designed to handle large order volumes. Your orders received by 5:00 p.m. will be produced the same day and delivered by A Mail the following day.

Our prices vary according to project and/or customer contract. For orders outside of special agreements, the prices according to the price list apply. For project-related inquiries, please feel free to contact the sales department. You can find your contact person on our website under “Contact” or use the contact form https://www.truninger-plot24.ch/en/contact-sales/ for an initial inquiry.

We ask you to use our contact page on https://www.truninger-plot24.ch/en/about-us/#kontakt  in case of any queries or complaints. You will find there the sections Administration (invoices, accounting), Sales (offers, demo, consulting) and Support (Support Data.Share). Your queries or complaints will be forwarded to a ticket system and processed there successively. If you have any questions about a current order or if you have a complaint about a delivery you have received, please contact us according to the information in the confirmation e-mail of your order.

For small projects, we recommend the cost-effective DS3 Exchange variant, while the DS3 Project and DS3 Collaboration variants are available for larger and large projects. All Project Space variants can be extended with the QR code function as well as with the BIM functions. With the Project and Collaboration variants, you can also integrate the construction management solutions from RealView AG. At www.uhucloud.ch you will find an overview of the Project Room modules and functions or request the Project Room function overview from us. We would like to invite you to test the solutions without obligation.

If you use a “third-party” project space, you can still process your prints through us. Depending on the existing system and constellation, different procedures are recommended. Please contact us for further information or if you would like test access to one of our systems. https://www.truninger-plot24.ch/en/contact-sales/

Our project room support team knows your project room and documents it continuously. When new project room participants are added, they are entered into the authorization system and the desired functions, information channels and workstations are added. This ensures that the participants can immediately work barrier-free and securely within the scope of the rights assigned to them after receiving their access data, and that data protection is also guaranteed for all other participants. This work takes about 20 minutes for one participant. If there are several participants, the time required for individual steps is reduced.

With the administrator rights assigned to you, you can basically connect new participants yourself, but then you assume full responsibility for the entire exchange of information in the project. We will be happy to train you if required.

In addition to archiving your completed project on data media (taking into account the access rights that applied in the project), we offer you, at low cost, to keep the project space in operation online for the two-, five- or 10-year warranty period. This solution has advantages over the archive backup on data media. The data can be kept up to date as required and any subsequent adjustments to the building can be seamlessly embedded in the storage structure. Further advantages lie in the operation of the property and ongoing reconciliation of the data with the FM team.

In the event of a project interruption, you can suspend or partially suspend your project space as of the end of the month if individual project participants require continued access to the data during the duration of the interruption. Please contact us to discuss the solution that is right for you: https://www.truninger-plot24.ch/en/contact-sales/  

If you work on projects on an ongoing basis, you can ask us for rental equipment, which you can use to create your urgent printouts, copies or scans in the office. This service frees you from the need to invest in your own infrastructure, from consumption and maintenance costs, as well as from the administrative burden of charging for the prints and scans made. You can also find initial information on our homepage https://www.truninger-plot24.ch/en/solutions/#leihgeraete

Please contact us if you would like to receive further information: https://www.truninger-plot24.ch/en/contact-sales/  

 

We now offer automated billing for rental equipment, which reduces and simplifies the effort of monthly project-related billing. After completion of the final functional tests, we will successively start with the changeover. Please contact us if you would like to push this process adjustment on your own initiative.

We handle the bulk of your orders with high-performance systems and are able to process orders by 5:00 p.m. on the same day and hand them over to the post office. In this way, we relieve the frequently congested city centers and the environment with unnecessary courier trips. Courier delivery remains possible, but is now only given selective authorization due to the costs involved. For you goes the possibility to order much later with 17.00 o’clock. Should you nevertheless wish a courier delivery, the unit price of CHF 27.00/delivery applies within the urban area of our branches. Outside these urban areas, delivery prices are calculated by kilometer. The delivery prices can be inquired at the locations.

Ecological delivery by mail is also possible for your construction site. The delivery of your construction site by bike courier is expensive and in the case of car couriers additionally polluting. We support you in registering your construction site with the Swiss postal service and have prepared a brief instruction for this purpose. You can request these at the following e-mail address Hub.Zuerich@Truninger-Plot24.ch and if you do not wish to do this yourself, after installing the letterbox, you can also notify us of this at the same e-mail address, whereupon we will register the letterbox with Swiss Post for a one-off fee of CHF 50.

If you want to digitize extensive documents, e.g. to free up your archive rooms, and still have access to the organized data at any time, we offer you comprehensive solutions in cooperation with archiving professionals. Contact us for a no-obligation initial consultation If you would like to scan project-related inventory plans or vectorize them in dwg/dxf format, we will be happy to provide you with a quote. https://www.truninger-plot24.ch/en/contact-sales/  

Because plots and large copies are printed on roll paper and the plans are usually cut to the plan format, surcharges are made on the plan format for billing. For plans up to 200 cm long, this surcharge is 5 cm on all sides. For plans longer than 200 cm, the surcharge is 15 cm on the width. The surcharge thus covers the unavoidable unnecessary paper consumption (paper waste).

For the calculation of the unit price, a minimum area is taken into account, which varies depending on the product and the agreed price. For plan plots and low unit prices, for example, a minimum area of 0.8m2 applies. For list prices the minimum size is e.g. 0.5m2. For other products, the applicable minimum area is specified in the price list. The reason for charging a minimum area is that the work involved in creating the product, starting with the receipt of the order (order platform/project room), data processing, order control, delivery bill, packaging, delivery or postage and invoicing, is mostly independent of the format and the format is only relevant for paper consumption and folding. The minimum area thus covers the fixed costs of the service, while the area above covers the variable costs.

With the delivery/delivery to third parties (order address not equal to delivery address) we assume a service to relieve the ordering person. We are concerned that the delivery arrives on time at the correct place, even if unexpected events should occur (incomplete address, prevention of accessibility, different letterbox labeling, etc.) In the case of delivery to the ordering person, we can assume that the information is correct and up to date.

The basic prices for printing from PDF or program data include checking the files for embedded fonts and selected color mode and generally ensure correct printouts. For program data, this also requires the corresponding program version. The basic prices for scanning include finding suitable scanner settings and the effort required to return the scanned documents. The basic prices for finishing work include the provision and suitable settings of the finishing equipment, which must be made depending on the original.

From 30% coverage of the plan with solid areas or an analogously high number of printed pixels, plots are assessed as flat and the higher price is charged for this. The ink coverage of such plans is many times higher, which justifies the higher price. An extreme example is the comparison of a square of 10 cm side length with a line thickness of 0.25 mm. In case the square is only outlined, the ink coverage is 100 mm2 (4 x 100mm x 0.25 mm). If the square is filled, the ink coverage is 10’000 mm2 (100mm x 100mm), which is 100 times more. Normal blueprints have an average coverage of 5-15%.

Planplots with a width greater than 90 cm are printed on wide graphic plotters, since CAD printers are not available in this width. Graphic plotters print much slower than CAD plotters and have much more expensive printing costs. In addition, plans over 90 cm wide have to be folded in a separate operation, usually completely by hand without machine support. Plots up to 90 cm width (lying) and orientation of the plan head down right or up left can be folded fully automatically. Please refer to the special instruction sheet “Plan formats and position of plan head”, which you can obtain from us or find in your project room in the Favorites portlet.

Plans that cannot be folded by machine due to their format and orientation of the plan head and are therefore folded by hand or plans that are folded for filing in folders with file margins are subject to the surcharge. Please refer to the special instruction sheet “Plan formats and position of plan header”, which you can obtain from us or find in the Favorites portlet in your project room.

Additional expenses include the working hours, especially for large-scale orders, for data review, coordination of production, sorting, intermediate storage, compiling and filling the printed products in folders or plan boxes and labeling them, as well as final inspection and preparation for delivery. Additional expenses will be charged in addition to the printing costs resulting from the number of pieces and the unit price. Additional expenses may also be charged if the order processing of even simpler orders takes an unusually long time.

The cost of a paper invoice (printing, packing, envelope, postage) is considerably higher than for electronic delivery, which explains the surcharge of CHF 3.00 per invoice. Thank you for providing us with the e-mail address to which we may send your invoice.

Orders by e-mail lead to manual processes in production (data handling), production (partly incomplete or unclear information), distribution (missing delivery bill) and billing of the order (no integration into the billing system), which is why a surcharge of CHF 15.00/order is made for this additional work for normal plot orders.

As a rule, orders received by us after 17.00 and to be delivered on the following day are express orders or orders with a surcharge for courier delivery. Express orders are also orders which are received by us before 5 p.m. and are to be delivered on the following day at a certain time (e.g. 10 a.m.). Express orders are also orders that are delivered on the same day, unless otherwise agreed. Deliveries outside the cities, which are scheduled for the following day until 12:00 o’clock, are sent by express mail. We choose the most convenient way of delivery for the customer, but we are always guided by the requested delivery date.

If you cooperate with us according to a separate project or customer agreement, the delivery conditions and express surcharges are regulated in the respective agreement.